Custom Printing Policy

Turnaround Time

Standard Order

Our standard turnaround time is 14 business days from the time that we receive your deposit and approval of artwork. “Standard Turnaround” applies to orders that do not have additional services included on the order. If your order has additional services please check with a representative for the current turnaround times. Uncommon Printing will not be held responsible for missing deadlines due to weather conditions, power interruptions, vendor shortages and errors, and shipping errors. If we experience any delays we will be sure to notify you immediately.

Rush Orders

Orders that require an in-hand date prior to our standard turnaround time are subject to rush fees. Rush fees vary by time frame and order quantity, check with a representative for current pricing. Rush orders are subject to the same over/under allowances as standard orders. Rush time frames are based on current production schedule and do not include shipping. Uncommon Printing will not be responsible for any shipping issues once product has left our facility.

Payment Terms

50% Down / Balance to Ship

Once a customer receives their quote they will have 30 days to submit a deposit. Once a deposit has been received their quote will be considered a submitted order. Turnaround time begins as soon as an order is submitted. The remaining balance is due prior to shipping or pick up.

Over/Under Run Allowance

Custom printing is an art, at Uncommon Printing we do our best to make sure this is done to the highest quality. However, mistakes do happen and for that reason we have an over/under run allowance. All orders within the over/under run allowance will be considered acceptable for delivery. With this in mind it is advised that you order a few extra garments for each size. Our over/under run allowance is 3% (rounded up to the nearest whole number).

Invoiced Quantity

Your final invoice will reflect the quantity shipped or picked up. This total quantity will fall within our over/under run allowance. For example, if you order 100 pieces your final invoiced quantity will be between 97 and 103 pieces.

Artwork

 

Creation & Ownership

All artwork created is the sole property of Uncommon Printing. All design fees are for the labor and thought process to produce the artwork. If you would like to purchase the rights to artwork it can be done for an additional creation fee.

Art Preparation

Artwork not supplied in print ready format will be subject to and billed at our current rate. We will always provide an estimate before doing this type of work. Any art preparation work is property of Uncommon Printing. Please note that any artwork submitted that is not created by Uncommon Printing is owned by you and/or it’s rightful owner. We will not reproduce your artwork without consent.

Art Approval

All artwork will be submitted to the customer for approval via an emailed digital mock up. The customer is allowed one set of revisions to the mock up free of charge before any additional art preparation fees are incurred. Uncommon Printing will not be responsible for any errors in an approved mock up.

Garments

 

Out Of Stock

Uncommon Printing will not be responsible for items out of stock. We operate off of a order-by-order inventory model. We will do our best to provide you with accurate inventory prior to placing your order, but cannot “hold” product from the time we quote to the time you place the order. In the event that your product is out of stock we will do our best to find a replacement and get it approved before moving on with your order.

Garment Subjectivity

Uncommon Printing will not be responsible for you not liking the garment or printed artwork. We do our best to advise you on the product, but it is advised you do some research of your own as well. If there is any doubt of the product you can always order a sample (see below).

Printing

 

Minimums

We require at least 25 garments per design.

Print Size

All shirt sizes in an order will be printed with the same image size. If you require a different image size for each shirt size it will be treated as a new order. Any image printed within 1’’ of a seam is subject to distortion, print imperfections and/or small inconsistencies. We will assume no responsibility for print imperfections due to printing close to seams.

Print Placement

We will do our best to print images consistently in the same location for all garments in the run. However there is a 3/4’’ standard deviation is all directions for print runs that will be considered “acceptable.”

Seam, Collar and Zipper Printing

We will do our best to print images however these placements are subject to distortion, print imperfections and/or small inconsistencies. These will all be considered acceptable and will not be treated as misprints.

Re-Order

Due to the nature of our inks and different fabric lots, we can not guarantee exact ink matches on reorders. We will do our best to match the original ink color as close as possible.

Ink Color & Pantone Matching

Due to the nature of our inks we cannot guarantee exact pantone matching. We cannot guarantee ink colors on visual mock ups alone since monitors can vary slightly from one to the next. If you need to see the ink color on the shirt you can always order a sample (see below).

Ink Color Change Minimum

One ink change is allowed per design. Anything over two ink changes on one order will be considered and entirely new order.

Style Change Minimum

Garment style and/or color changes are allowed as long as minimum order quantity for that particular order is met.

Samples

 

Printed Sample Pricing

Printed samples are available. Pricing is $100 for the first color and $50 for each additional color. Please note that additional locations are considered additional colors. You will receive 3 garments (in your choice of sizing). If print artwork needs to be created or prepared you will be charged at the current rate.

Sample Credit

If an order for a full production run is submitted within 10 days of shipping your sample you will receive a credit in the amount of your sample cost. In order to receive full credit there can be no changes to artwork and your sample credit value must be less than 10% of the full production runs value. Please note that any art fees incurred for the sample run do not count towards your sample credit.

Packaging, Shipping and Receiving

 

Packaging

All orders will be bulk packaged unless customer states otherwise. We do offer folding and poly bagging services for an additional fee.

Shipping

Uncommon Printing will not be held responsible for shipping delays due to weather conditions, errors, strikes or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the clients responsibility and are not generally on quotes, this will be added to your final invoice. We will not be responsible for shipping to a wrong address if it was listed on your quote and approved. Uncommon Printing is not responsible for product once it leaves our facility.

Checking Your Order

Upon receiving your product you will have 72 hours to check your product and notify us if there are any errors. After 72 hours Uncommon Printing will not be responsible for any error orders.

Additional Services

 

Custom Tags/Labels

If you are looking for custom tags and or labels for your shirt contact a sales representative to find our current pricing. We offer printed tags, sew-in tags, hem tags, and hang tags just to name a few.

Folding and Poly Bagging

Folding and placing shirts in poly bags is great for protection and will keep the shirts from being exposed to any environments it may encounter in transit or storage. Your customers may also experience a new level of satisfacting knowing that you took the extra time to do something nice for them. If you would like your shirts folded and individually poly bagged please contact a sales representative for current pricing.

Miscellaneous

 

Social Sharing

Uncommon Printing reserves the right to take photos of your product and use them for advertising purposes. We take pride in our work and want to showcase what we produce. If for any reason you are not comfortable with us photographing your product please inform your sales representative.

Quotes

Quotes, or estimates are good for 30 days. Final invoices will reflect the quantity shipped and not the quantity quoted (see Invoiced Quantity).

Guarantee

Uncommon Printing stands behind all our work. If for any reason there is a mistake with your order and it falls outside our custom order policies we will gladly reprint your order. Due to the custom nature of your product we do not offer refunds.

Cancellation

Orders cancelled before printing are subject to a 25% cancellation fee based on the total order value. Once a single shirt in the order has been printed cancellation will no longer be accepted.

Terms and Conditions

Custom Order Policies may also be referred to Terms & Conditions and vice versa. Uncommon Printing reserves the right to change it’s Terms & Conditions at any time without notice.

Questions

If you have any questions regarding our customer order policies please feel free contact us at info@uncommon-printing.com. Our goal is to be clear about all policies so we can have a mutually beneficial business relationship. We look forward to getting the chance to work with you.

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